Mexican Auto Insurance Home Page

Claim Reporting Information

What you need to know in case of an accident or auto theft.

  1. AUTO
    QUALITAS:
    Immediately call a QUALITAS claim hotline:
    From a Mexican phone:
    01 (800) 800-2880
    01 (800) 288-6700
    01 (800) 004-9600
    From a cell phone with international service dial (55) 5258 2880.
     
    AUSA:
    Immediately call the AUSA claim hotline if you or your passengers are hurt and/or you need travel assistance:
    Immediately call the AUSA claim hotline:
    01 (800) 262-6911
    From a cell phone with international service, dial (55) 5061 6161
    01 (800) 365-2400
    Fax (55) 5061-6131
  2. HOME
    ATLAS:
    Immediately call the Atlas claim hotline:
    From a Mexican phone:
    01 (800) 849-3917
    From a cell phone with international service, dial (54) 80 38 38.
    011 52 (664) 634 2781, Alfredo Campa.
     
    CHARTIS:
    Immediately call the CHARTIS claim hotline:
    From a Mexican phone:
    01 (800) 00 113 00
    01 (55) 5488-4723
    01 (55) 5488-4724
    01 (55) 5575-1812
    From a cell phone with international service, dial 1-877-864-8535.
    From a USA phone, dial (011 52) 555-488-4724.

 

What To Do In Case
of Accident or Auto Theft

The QUALITAS claim hotline, 01 800 00 49600, is a Mexican toll free number that must be called from a Mexican land line or a Mexican cell phone only. Immediately call Qualitas at the time of the accident or theft.

The AUSA claim hotline, 01 800 262-6911, is a Mexican toll free number that must be called from a Mexican land line or a Mexican cell phone only. Immediately call AUSA at the time of the injury, or the need for roadside or travel assistance.

Operators are available 24 hours a day / 365 days a year.
The operators will dispatch the closest available Adjuster.

  1. Give your exact location, and the description of your vehicle, to the Qualitas Dispatcher.
  2. Do not leave your vehicle, unless it is absolutely necessary.
  3. Do not assume any responsibility, whether expressed or implied, to a third party as doing so may give the impression that you are assuming fault for the accident.
  4. When your adjuster arrives, present your insurance policy, driver's license, vehicle registrations, and a brief account of the accident to your Adjuster.
  5. When reporting the accident or theft to the Adjuster, please provide a specific, complete and detailed account of the incident.
  6. Please fill out the accident report with the adjuster and have the adjuster assist in the documentation made by the Police.
  7. Be sure to keep a business card from the Adjuster, a copy of the Adjuster's Report so that you have his or her contact information, and a copy of the Police Report if possible.
  8. If for some reason you cannot meet a Qualitas Adjuster right away, please make a preliminary report at our web page: http://www.mexicanautoinsurance.com/auto-loss.html

Please provide the Adjuster with all required information, including a detail of optional equipment on your vehicle; the odometer reading; a record of mechanical service; and its condition prior to the accident so that an accurate settlement offer is made can be made the first time. If your vehicle has been involved in a crime, a police report must be filed.

If necessary, the adjuster will help provide you with the following services: Recommend an Auto Repair Garage. Please note you will need two estimates for the repair of the damage. These estimates can be from any garage of your choosing.
Provide you with a Medical Pass to the Hospital
Recommend an Attorney to represent you and initiate the assignment of legal assistance.

If you need further assistance, or follow up, after you have filed your claim, the most expedient method is to contact one of the claim managers at Tijuana Qualitas:

Victor Rodriguez Tijuana_Siniestros4@Qualitas.com.mx
Claudia Hernandez Tijuana_Turistas2@Qualitas.com.mx
Ramon Verdugo Tijuana_Turistas@Qualitas.com.mx
Telephone 011 52 (6646) 34 27 81
Telephone 011 52 (6646) 34 14 46
Facsimile 011 52 (6645) 34 68 72

If you need further assistance, or follow up, after you have filed your claim, the most expedient method is to contact one of the claim managers at Mexico City AUSA:

Araceli Jimenez ajimenes@ausa.com.mx
Telephone 01-800-365-2400
Facsimile (55) 5061-6131

 

 

Revision 09042012