Mexican Auto Insurance Home Page

Claim Reporting Information

What you need to know in case of an accident or auto theft.

  1. Auto
    Qualitas: immediately call a QUALITAS claim hotline:
    From a Mexican phone
    01(800) 800-2880
    01 (800) 288-6700
    01 (800) 004-9600
    From a cell phone with international service dial (55) 5258 2880
     
    AUSA: if you or your passengers are hurt and/or you need travel assistance:
    Immediately call the AUSA claim hotline:
    01 (800) 262-6911
    From a cell phone with international service, dial (55) 5061 6161
  2. Home
    Atlas: immediately call the Atlas claim hotline:
    From a Mexican phone
    01 (800) 849-3917
    From a cell phone with international service, dial (54) 80 38 38
     
    CHARTIS: immediately call the CHARTIS claim hotline:
    From a Mexican phone
    01 (800) 00 113 00
    01 (55) 5488-4723
    01 (55) 5488-4724
    01 (55) 5575-1812
    From a cell phone with international service, dial 1-877-864-8535
    From a USA phone, dial (011 52) 555-488-4724

 

What To Do In Case
of Accident or Auto Theft

The claim hotline, 01 800 00 49600, is a Mexican toll free number that must be called from a Mexican land line or a Mexican cell phone only at the time of the accident or theft.

Operators are available 24 hours a day / 365 days a year.
The operators will dispatch the closest available Adjuster.

  1. Give your exact location, and the description of your vehicle, to the Qualitas Dispatcher.
  2. Do not leave your vehicle, unless it is absolutely necessary.
  3. Do not assume any responsibility, whether expressed or implied, to a third party as doing so may give the impression that you are assuming fault for the accident.
  4. When your adjuster arrives, present your insurance policy, driver's license, vehicle registrations, and a brief account of the accident to your Adjuster.
  5. When reporting the accident or theft to the Adjuster, please provide a specific, complete and detailed account of the incident.
  6. Please fill out the accident report with the adjuster and have the adjuster assist in the documentation made by the Police.
  7. Be sure to keep a business card from the Adjuster, a copy of the Adjuster's Report so that you have his or her contact information, and a copy of the Police Report if possible.
  8. If for some reason you cannot meet a Qualitas Adjuster right away, please make a preliminary report at our web page: http://www.mexicanautoinsurance.com/auto-loss.html

Please provide the Adjuster with all required information, including a detail of optional equipment on your vehicle; the odometer reading; a record of mechanical service; and its condition prior to the accident so that an accurate settlement offer is made can be made the first time. If your vehicle has been involved in a crime, a police report must be filed.

If necessary, the adjuster will help provide you with the following services: Recommend an Auto Repair Garage. Please note you will need two estimates for the repair of the damage. These estimates can be from any garage of your choosing.
Provide you with a Medical Pass to the Hospital
Recommend an Attorney to represent you and initiate the assignment of legal assistance.

If you need further assistance, or follow up, after you have filed your claim, the most expedient method is to contact one of the claim managers at Tijuana Qualitas:

Victor Rodriguez Tijuana_Siniestros4@Qualitas.com.mx
Claudia Hernandez Tijuana_Turistas2@Qualitas.com.mx
Ramon Verdugo Tijuana_Turistas@Qualitas.com.mx
Telephone 011 52 (6646) 34 27 81
Telephone 011 52 (6646) 34 14 46
Facsimile 011 52 (6645) 34 68 72

 

SAFE TRIP

Road Service - Safe Trip provides reimbursement up to the equivalent of $240 USD for emergency repairs due to mechanical failure of the Insured's vehicle requiring repair to continue the trip. Deductible: $40 USD

Towing Service - Safe Trip will reimburse up to the equivalent of $120 USD for the towing of an insured private passenger auto or truck (not exceeding 1/2 metric ton), and up to the equivalent of $240 USD for the towing of an insured motor home, trailer, van or truck (in excess of 1/2 metric ton.) Deductible: $20 USD under 1/2 metric tons, $40 USD exceeding 1/2 metric ton.

Parts Service - Safe Trip will reimburse up to the equivalent of $120 USD, in case of mechanical breakdown of the Insured vehicle, for the shipping of the parts (excluding Engines and Drive-trains.) The Insured is responsible for the cost, and import fees, of the parts. Deductible: $20 USD

How to use the Safe Trip Reimbursement Program:

Because Safe Trip is a reimbursement program, the Insured must:

  1. Secure the service required
  2. Pay for the service rendered. Collect from this service provider an official invoice detailing the service rendered; the respective IVA tax (Value Added Tax); and their Federal Tax Identification number.
  3. Submit the original of this document along with a copy of your Qualitas insurance policy, a copy of your driver's license, a letter that briefly states you are making a claim against "Safe Trip" section of your Qualitas policy and describe the incident and why service was needed. Please include the address where you wish your "Safe Trip" reimbursement check from Qualitas to be sent
  4. Make a copy of what you are sending for your records, then send the original documents to:

Qualitas Compania de Seguros, S.A. de C.V.
Jose Maria Velazco
#2627-301 Zona Rio
Tijuana, B.C. 22320 Mexico

Exclusions:

 

Revision 101101